Help Center

• Google Reviews - ReScore® - Introduction
• SARA AI - Smart Automated Response Assistant
• Review Summaries - FAQ
• Submit an Appeal and Check the Appeal Status
• Respond to Negative Reviews
• Responding to Reviews
• What is Net Promoter Score®?
• ReScore Process
• ReScore Guide
• Tips for Responding to Reviews

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• Adding and Removing New Users
• Setting up Alerts and Notifications
• Responding to Messages
• Allow Users to Save Responses
• Where to Download the SureCritic App
• Set the Time Zone
• Print or Export
• Toggle Between Accounts
• Make a Non-Admin User an Admin

• Set Up Employee Pages
• Your Business Profile Cover Photo
• Using the Upgraded Business Review Pages
• Set Store Hours
• Add Certification and Affiliate Logos
• How to customize the CSS in the employee profile widgets
• Employee Profile Best Practices
• Social Campaigns -Post and Offers - FAQ
• How to Set up Employees for Recognition

• Integrations - Google Business Account
• Add the SureCritic and Google Review Widget to Your Website
• M1-ShopKey Manager Connector Integration
• NAPA TRACS integration
• Multi-Location Online Scheduling
• Appointments Admin - Monthly View
• Appointments Dashboard