Review Summaries - FAQ
Frequently Asked Questions (FAQs)
What is the Review Summary Dashboard?
The Review Summary Dashboard is a powerful tool that analyzes your customer reviews from platforms like Google, Facebook, Yelp, and SureCritic. It identifies what your business is doing well and highlights areas for improvement—turning feedback into actionable insights.
What is the Toolbox?
The Toolbox is a curated set of suggestions and best practices tailored to areas where your business can improve. These strategies are designed specifically for you business and include implementation steps for things like customer service training, process improvements, and employee engagement.
How often does the dashboard refresh?
The dashboard refreshes every 30 days, ensuring you're always working from recent and relevant customer feedback.
How far back does the data go?
The Review Summary Dashboard looks at customer reviews from the past 90 days to surface trends and themes that are current and actionable.
What review platforms are included?
We aggregate reviews from major platforms like:
- Yelp
- SureCritic
Other sources may be added depending on your setup and review presence.
Can I see which employee a review is about?
Yes! If your employees are linked to your review system, the dashboard can attribute specific reviews to individual employees—perfect for giving kudos or offering coaching where needed.
What does “Powered by SARA AI” mean?
SARA AI is the engine that drives the analysis in your dashboard. It reads and summarizes thousands of review comments, identifies recurring themes, quantifies sentiments, and even matches reviews to employees—automatically.
Can I customize the review summary categories?
The core categories—like Customer Service, Purchase Process, Attention to Detail—are based on common themes across the industry. However, future enhancements may include more customization options based on your business needs.