M1-ShopKey Manager Connector Integration

1. What the Integration Does

The integration installs a small Windows service called the SureCritic ShopKey Connector on your on-premises or cloud-hosted Windows Server. The connector:

• Reads and writes appointment and schedule data between SureCritic Scheduler and M1–ShopKey Manager.
• Encrypts and streams scheduling updates securely to the SureCritic API in real time.
• Keeps calendars synchronized in both systems without double-entry.

Future capabilities (no reinstall required):

• Reading completed repair orders (ROs)
• Sending automated review requests via SureCritic

The connector runs silently in the background and requires zero workstation changes once installed.

2. System Requirements

Administrator privileges are required to install and register the Windows service.

3. Installation Steps

1. Download the installer
   SureCritic_M1_SK_Connector_Setup.exe
2. Run as Administrator
   Double-click the file and accept the security prompt.
3. Follow the wizard
   • Confirm the install directory (default C:\Program Files\SureCritic\M1_SK_Connector\).
   • Enter your SureCritic Account ID and API Key when prompted.
   • Choose Install as Windows Service and leave Start service after install checked.
4. Finish
   Click Install; the wizard registers and starts the SureCritic ShopKey Connector service.

The installer writes a log to %ProgramData%\SureCritic\Logs\install.log for auditing or troubleshooting.

4. Verifying the Connection

1. Open Services.msc and confirm the SureCritic ShopKey Connector status is Running.
2. Sign in to SureCritic Admin → Integrations → M1–ShopKey Manager.
3. The dashboard should show Connected with the timestamp of the last heartbeat.

If the status shows Offline after 5 minutes, see Troubleshooting.

5. Using the Integration with M1–ShopKey Manager

The connector syncs in the background—no buttons, menus, or workstation plugins are required.

Current capabilities:

• Appointments created in SureCritic Scheduler write directly into M1–ShopKey Manager.
• Appointment updates made in M1–ShopKey Manager sync back to SureCritic.
• Staff can update schedules in either system without double-entry.

Future enhancements:

• Reading completed ROs
• Automatic review requests

6. Updating the Integration

We publish signed updates regularly. The connector checks nightly at 02:00 local time.

• Manual update – rerun the latest installer; settings are preserved.
• Silent update – run SureCritic_M1_SK_Connector_Setup.exe /quiet.

7. Uninstalling

• Stop the service: sc stop "SureCritic ShopKey Connector"
• Run the uninstaller in the install directory: uninst000.exe
• Or uninstall from Add/Remove Programs

Your data in SureCritic remains intact, but real-time syncing stops immediately.

8. Troubleshooting