NAPA TRACS integration

TL;DR – Already know what you’re doing?
Launch the Extension

1. What the Extension Does

Our extension installs a small Windows service ( “SureCritic Worker”) on your on‑premises or cloud‑hosted Windows Server. The worker:

  • Listens for data events emitted by NAPA TRACS (ROs, customer updates, payments, etc.).
  • Encrypts and streams those events to the SureCritic API in real time.
  • Powers live dashboards, automated review requests, and customer‑experience tools inside your SureCritic account.

The process is completely automated and requires zero workstation changes once installed.

2. System Requirements

Component Requirement
NAPA TRACS Version 10.2 or later
Operating System Windows Server 2016, 2019, or 2022 (Desktop Experience)
.NET Runtime .NET 6 Runtime (installer will prompt if missing)
CPU / RAM ≥2 vCPU, 4 GB RAM available
Network Outbound HTTPS (TCP 443) to *.surecritic.com

Administrator privileges are required to install and register the Windows service.

3. Installation Steps

  1. Download the installer
    SureCritic‑TRACS‑Worker‑Setup.exe
  2. Run as Administrator
    Double‑click the file and accept the security prompt.
  3. Follow the wizard
    • Confirm the install directory (default C:\Program Files\SureCritic\TRACSWorker\).
    • Enter your SureCritic Account ID and API Key when prompted.
    • Choose Install as Windows Service and leave Start service after install checked.
  4. Finish
    Click Install; the wizard registers and starts the SureCriticTRACSWorker service.

The installer writes a log to %ProgramData%\SureCritic\Logs\install.log for auditing or troubleshooting.

4. Verifying the Connection

  1. Open Services.msc and confirm the SureCritic TRACS Worker status is Running.
  2. Sign in to SureCritic Admin → Integrations → NAPA TRACS.
  3. The dashboard should show Connected with the timestamp of the last heartbeat.

If the status is Offline after 5 minutes, see Troubleshooting.

5. Using the Extension Inside NAPA TRACS

After installation, the extension automatically adds a SureCritic menu item to the main toolbar.

Action What it does
Open SureCritic Launches your SureCritic web dashboard in the default browser.
Send Review Request Opens a quick form pre‑populated with the active RO.
Customer Insights Displays recent survey scores and reviews for the selected customer.

Shortcuts are context‑aware: make sure an RO or customer record is highlighted before launching.

6. Updating the Extension

We publish signed updates monthly. The worker checks for updates overnight at 02:00 local time.

  • Manual update – rerun the latest installer; settings are preserved.
  • Silent update – run SureCritic‑TRACS‑Worker‑Setup.exe /quiet.

7. Uninstalling

  • Stop the service: sc stop SureCriticTRACSWorker
  • Uninstall from Add/Remove Programs or run the setup file with /uninstall.

Your data in SureCritic remains intact, but real‑time syncing stops immediately.

8. Troubleshooting

Symptom Possible Cause Fix
Service won’t start Missing .NET 6 Install .NET 6 Runtime then retry.
Dashboard shows “Offline” Firewall blocking outbound 443 Allow C:\Program Files\SureCritic\ through firewall/proxy.
No review requests sent Invalid API Key Re‑run installer and enter correct credentials.

Check %ProgramData%\SureCritic\Logs\ for detailed error logs.

9. Getting Help

© 2025 SureCritic, Inc. All rights reserved. SureCritic® is a registered trademark. NAPA TRACS® is a trademark of Genuine Parts Company and is used with permission.

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