SARA AI - Smart Automated Response Assistant
What is SARA?
Introducing the AI-powered Review Response Assistant for local small businesses. Effortlessly manage your online reputation with personalized, consistent, and quick responses to customer reviews. Save time, enhance customer engagement, and harness AI technology to elevate your business.
How do I use SARA?
- SARA will suggest responses to all your SureCritic and Google reviews. Suggested response will appear automatically in email or when you attempt to reply to a review. You can edit or update as you see fit.
- SARA will suggest social media posts from positive reviews, making it easy to showcase and promote your best reviews on Google and Facebook.
What are the benefits of SARA?
- Time-saving: Crafting thoughtful responses to customer reviews can be time-consuming. By using SureCritic review response suggestions, small business owners and their employees can save time, which can be spent on other important tasks.
- Consistency: The suggested review responses can help maintain a consistent tone and style across all responses, making it easier for businesses to manage their online reputation.
- Improved customer engagement: By quickly responding to customer reviews, businesses can show their customers that they value their feedback and are dedicated to improving their experience. This can lead to increased customer loyalty and repeat business.
- Enhanced communication: The suggested review responses can help businesses articulate their thoughts more clearly, address customer concerns more effectively, and convey gratitude for the positive feedback.
- Personalized responses: Thetechnology can analyze the content of the review and generate a response that is tailored to the specific feedback, making the response more meaningful and relevant to the customer.
- Increased review response rate: With the help suggested responses, businesses can respond to more reviews, which may lead to higher overall ratings and better online visibility.
- Handling negative feedback: This technology can help businesses address negative feedback in a professional and empathetic manner, potentially turning a dissatisfied customer into a satisfied one and generating a ReScore®.
- Multilingual support: The technology can support multiple languages, making it easier for businesses to communicate with customers from diverse linguistic backgrounds.
- Scalability: As a business grows, the number of reviews may increase, making it difficult to manage. The responses can easily scale with the business, ensuring customer engagement remains consistent even as the volume of reviews increases.
How do I get SARA?
- SARA is now included in all SureCritic Plus and Premium level accounts.