ReScore Guide

The following is everything you need to know about ReScore™.

ReScore

SureCritic's ReScore allows consumers reading SureCritic reviews to see the whole story, from the initial review to the final resolution. When businesses receive negative feedback from a customer, it is always in their best interest to talk to the customer and attempt to resolve their concerns. With ReScore, once a customer's concern is resolved, they have the option to provide a new star rating and review based on resolution activity. This interaction demonstrates to your potential customers that your business is dedicated to their experience and that you will go to lengths to ensure it is a positive one. Customers who have had a less-than-positive experience can actually be your most loyal customers.

How ReScore Transforms:

When businesses receive negative feedback from a customer, it is always in their best interest to talk to the customer and attempt to resolve their concerns. If they resolve the customer's concerns and would like to ask the customer to give them a follow-up review based on their attempt to resolve their concerns, the client just hits the "ReScore" button. Once "ReScore" is selected, we automatically recontact the customer and ask for a new star rating and new comments based on the follow-up done to resolve the customer's concern. The ReScore star rating and review will be appended directly to the original review, along with the business' comments about the review. The business's SureCritic Business Reviews Page will also display a star rating improvement number for both the individual ReScore and an average for all ReScores.

SureCritic did a massive study analyzing positive and negative reviews and the negative reviews that went through our concern resolution process called ReScore. We found that by resolving a customer concern through ReScore, customer loyalty increased by 64.6% in the first year. We also found that customers with a resolved issue are 22% more loyal than customers who have never had any issues. That is why you should embrace concern resolution and turn unhappy customers into loyal followers.

Businesses get upset customers. How they are handled is the true measuring stick of a business that cares. With SureCritic's ReScore, now you can tell the world you care.